RETURNS

All stock items are returnable within 14 days from receipt of your item with original laels attached and your receipt included. We do not refund for damages so please take care of your item. However for obvious reasons we are happy to refund or exchange if the item does not fit right. It's only fair. The price of the item will be refunded in the same method you've paid - but we do not refund the shipping out or return shipping. Please insure your returns in case they are lost in the post. In the case of loss in the mail we can not refund your purchase price.

All custom items are not returnable/refundable.

We want you to be happy with your purchase and enjoy it for many years to come. If you've lost a button or need extra wool to reweave a hole, we are happy to send out what you need to take care of your item. So let us know! Customer service is open from 10am to 5pm EST. So give us a call and we'll do our best to take care of you. 1.212.877.5591.

 

 

 

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